Human Resources & Operations Coordinator

Mission, Vision and Core Values

Our Mission is to enable life-changing mentoring relationships to ignite the power and potential of
young people.
Our Vision is that all young people realized their full potential.
Our Core Values are:

  • We Champion Potential
  • Every Connection Counts
  • Showing Up Matters

Big Sisters of BC Lower Mainland ( is a non-profit society and proud member of Big Brothers Big Sisters of Canada Federation. We are committed to enhancing the confidence, self-esteem and well-being of self-identified girls and youth who identify as non-binary, trans, and Two Spirit. Big Sisters of BC Lower Mainland is a leader in mentoring youth and providing ongoing support through a variety of engaging programs. Our organization is committed to justice, equity, diversity, and inclusion and ongoing learning towards creating a more equitable society. We encourage applications from those who identify as Indigenous, a person of colour, 2SLGBTQIA+, a person with a disability, or a member of another community that experiences additional barriers. Join us and make a positive difference in the lives of others in the community.

Why it’s great to work with us:

Big Sisters is a friendly, inclusive and committed team who offers their employees up to fifteen vacation days and wellbeing days, and up to three personal days, in the first year of employment. We provide a generous employer-paid extended health care and benefits package, including prescription drugs and dental plan. We also offer our employees a professional development allocation and various learning opportunities. Ignite your full potential with Big Sisters!

Is this you?

You are a positive person who demonstrates self-awareness and has a high level of attention to detail. You understand the importance of ensuring accurate and timely workflows, processes, and documentation to meet time sensitive deadlines. You are highly discreet and able to manage sensitive / confidential information. You value the physical day to day operations of the office and office environment, ensuring that technology, tools and equipment are available to deliver the best work for our stakeholders. You are a team player and are passionate about the work that Big Sisters of BC Lower Mainland does.

What you will be doing:

Human Resources Coordination

  • Conduct recruitment processes, including job postings, pre-screenings, scheduling interviews, offer letters, etc. 
  • Lead onboarding processes, including creating schedule, workspace setup, acting as point person, etc.
  • Lead offboarding processes, including managing HR data and employee files.
  • Maintain personnel files and all HR templates.
  • Coordinate reviews and update of essential documents (job descriptions, work plans, etc.) with team leads, managers, and directors.
  • Support team leads, managers, and directors in scheduling and carrying out annual performance assessments.
  • Coordinate and track requests for professional development time and funding.
  • Assist in implementing updates and changes to HR policies and procedures in accordance with employment standards, JEDI (justice, equity, diversity, and inclusion) commitments and other best practices.
  • Support employee engagement and positive culture initiatives, including employee milestones, satisfaction survey, socials, etc.
  • Other Human Resources duties as assigned.

Operations and Administration

  • Support the smooth operations of the office and agency’s information technology infrastructure.
  • Coordinate maintenance of office equipment and administer inventory of standard supplies.
  • Coordinate employee technology, workspace and building access needs.
  • Oversee training of staff and in-office-volunteers on general office procedures and equipment operation.
  • Ensure the creation of a welcoming and safe environment in the workplace.
  • Serve on Workplace Health & Safety Committee.
  • Support the organization of agency Annual General Meeting and volunteer appreciation event.
  • Support reception desk as required.
  • Other operational and administrative duties as assigned.
What you bring:
  • A certificate, degree, or diploma in Human Resource Management or Business Administration, either complete or in progress; interest in pursuing a CPHR designation an asset
  • 2-3 years’ experience in a similar role, ideally with a focus on recruitment & retention, and operations
  • 2-3 years’ experience in an office setting, ideally in the not-for-profit sector
  • Advanced proficiency in Microsoft Office (Excel, Outlook & Word)
  • High level of attention to detail and accuracy
  • Strong analytical intuition and problem-solving skills
  • Quick learner with a keen interest in developing Human Resource &

Operations Management skills

  • Ability to organize and prioritize tasks to meet deadlines
  • Team player with the ability to work independently with minimal supervision and direction
  • Ability to adapt in a constantly changing environment
  • Ability to effectively and courteously communicate written and verbal information and to clarify requirements
What we offer:
  • An opportunity to do meaningful work and make a positive impact in the community
  • A supportive, positive and engaging work environment
  • A commitment to work/life balance for employees, including a hybrid work environment, reduced full-time work week (35 hours), and flex time
  • An annual salary of $50,000-$53,000 commensurate with experience
  • Group benefits after three months
  • Generous paid time off, including up to 15 vacation days, 15 wellness days, and 3 personal days in your first year
  • Commitment to training and development to support employee growth through our Pro-D benefit
This Position:

This is a permanent, full-time position working 4-5 days per week in our Joyce Street office. Candidate must be fully vaccinated against COVID 19. Accommodation will be considered upon request.

If this position sounds like you, please let us know why by submitting your resume and cover letter to using the email subject line: HR and Office Coordinator

Applications will be reviewed as they are received so we encourage candidates to apply as soon as possible.

If your background and qualifications match the position requirements, we will contact you.