Senior Mentoring Coordinator

Mission, Vision and Core Values

Our Mission is to enable life-changing mentoring relationships to ignite the power and potential of young people.

Our Vision is that all young people realized their full potential.

Our Core Values are:

  • We Champion Potential
  • Every Connection Counts
  • Showing Up Matters

Big Sisters of BC Lower Mainland is a non-profit society and proud member agency of Big Brothers Big Sisters of Canada Federation. We are committed to enhancing the confidence, self-esteem and well-being of:  female, female-identifying, non-binary, gender fluid, transgender, and two-spirited youth. Big Sisters of BC Lower Mainland is a leader in mentoring youth and providing ongoing support through a variety of engaging programs. Our organization is committed to diversity and inclusion and we encourage applications from those who identify as Indigenous, a person of colour, LGBTQ2+, a person with a disability or other community that experiences additional barriers. Join us and make a positive difference in the lives of others in the community.

Why it’s great to work with us:

Big Sisters is a friendly, inclusive and committed team that offers their employees fifteen vacation days within the first year as well as fifteen wellbeing days. We provide a generous health care and extended benefits package, including prescription drugs and dental plan. As well, we provide our employees with a professional development allocation and various learning opportunities. Ignite your full potential with Big Sisters!

Is this you?

You are a thoughtful person with a welcoming and approachable nature who holds a strong commitment to our mission. You understand the importance of playing an active role in the day-to-day delivery of mentorship and supporting each match so the volunteer can help their Little achieve their goals and ignite their full potential.  

You are a grounded person who demonstrates self-awareness and has strong case management and database experiences in serving children and youth who face multiple, complex barriers. You understand the importance of ensuring safe and healthy mentoring relationships take place by monitoring and instilling trust between volunteer mentors and our Littles (ages 7-17). You collaborate with your team by contributing to project work that advances the quality and/or reach of the programs.

What you will be doing:

  • Responsible for a case load of 1:1 mentorship relationships (matches) between volunteers and girls / female identifying youth. These cases will primarily include referrals from the Ministry of Children and Family Development (MCFD), and partner agencies supporting populations with diverse and complex needs
  • Build collaborative relationships with youth, their parent/guardians and volunteers by performing 1:1 interviews and training through a trauma informed lens
  • Maintain ongoing contact with children/youth, their parent/guardians and volunteer mentors through 1:1 check ins, to ensure accountability, support and healthy relationships 
  • Ensure youth’s safety and program standards are upheld at all times
  • Connect regularly with volunteer mentors to offer support, guidance, resources to encourage a positive and impactful match 
  • With the Team Lead, support and guide programs team when addressing complex and sensitive situations that pertain to the youth, their parent/guardians and volunteers 
  • Collaborate with Team Lead and Director of Programs to implement inclusive recruitment strategy for volunteer mentors and mentees
  • Maintain open lines of communication with internal and external stakeholders to gather feedback and insight that will enhance programs and processes 
  • Act as a liaison between the agency, community organizations, government ministries, municipalities, schools, school boards and ethno-cultural groups, to ensure successful referral pathways and awareness of resources to support child/youth and their families
  • When necessary, will take on complex or complicated screening and/or matches to increase the chances for success 
  • When necessary, will partner with Team Lead or Director of Programs to ensure a complex match closure is done with the utmost care
  • Evaluate the effectiveness and efficiency of 1:1 mentorship programs and provide suggestions to modify procedures as needed
  • Represent the agency positively and professionally in community; provide program updates to internal and external stakeholders 
  • Facilitate volunteer training session, workshops, and deliver public presentations on our programs
  • Collaborate across agency to participate in general agency functions and development initiatives that 
  • Contribute to long-term sustainability of Big Sisters as required
  • Apply principles of justice, equity, diversity and inclusion (JEDI) in all aspects of your work and across the agency

What you bring:

  • Mininum of two to three years’ program delivery experience serving children and youth who have faced complex barriers
  • Relevant combination of post-secondary education in the social services field and related work experience 
  • Skilled communicator able to explain things in a clear and thoughtful manner to a diverse range of individuals 
  • Current knowledge of community-based programs and provincial support systems
  • Demonstrated knowledge and application of anti-oppression principles and trauma informed practice in a child/youth serving context
  • Experience working with children/youth and families with diverse lived experiences
  • Experienced working with a case management database is a strong asset
  • Highly organized, mature, self-starter, detail oriented and ability to work independently and in a team
  • Strong connection to the Lower Mainland community and are knowledgeable about the area and services
  • Willingness and ability to work some evenings to support the agency program needs and events
  • Ability to adapt your approach and behavior in real-time to match the shifting demands of the agency and situations that arise 
  • Ability to travel to and from multiple sites around Metro Vancouver for appointments, events, etc. 
  • Proficiency in additional language(s) is an asset

What we offer:

  • An opportunity to do meaningful work and make a positive impact in the community
  • A supportive, positive and engaging work environment
  • A commitment to flexibility and work/life balance for employees
  • An annual salary in the range of $50,000-$55,0000 (salary currently under review) plus a comprehensive benefits package
  • 15 vacation days within the first year of employment 
  • 15 wellbeing days
  • Commitment to training and development to support employee growth through our Pro-D benefit

This Position: 

This is a permanent, full-time position reporting to our Vancouver office. Daytime travel and some evening and weekend work will be required which will be supported through flex / lieu time. 

Candidate must be fully vaccinated against COVID 19. Accommodations will be considered upon request.

If this position sounds like you, please let us know why by submitting your resume and cover letter to 

Please use the Subject Line: Senior Mentoring Coordinator

Applications will be reviewed as they are received so we encourage candidates to apply as soon as possible.

If your background and qualifications match the position requirements, we will contact you.